Terms of Use

These Partnero Terms of Use ("Terms") are entered into by and between the Partnero entity set forth below ("Partnero") and the entity or person accessing any Services ("Customer" or "you").

The purpose of these Terms is to introduce the basic terms and conditions of our services offered through our website. Partnero is a service provider that provides customers with partnership program management services – online platform that manages Partners’ (affiliates‘) marketing programs for businesses (“Service”).

As used in these Terms, "Partnero" means Partnero, Inc., a corporation incorporated under the laws of Delaware, with its address at 515 W 18th St, New York, NY 10011 US, the United States of America.

BY INDICATING YOUR ACCEPTANCE OF THESE TERMS OR ACCESSING OR USING ANY PARTNERO SERVICE, YOU ARE AGREEING TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED OR REFERENCED TO IN THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICE.

Acceptance of Terms
1. To use our Service you must:
  1. be at least 18 (eighteen) years old;
  2. provide accurate contact and billing information;
  3. agree with these Terms and other documents, that form a part of these Terms.
  4. By signing up, using the site, you accept these Terms and conditions and warrant that you meet all the requirements listed in this document, and that you won’t use the Service in a way that violates any laws or regulations.
General rules
1. You must follow these rules:
  1. Your login must be used only by one person. A multiple share of login is forbidden;
  2. You may not use the Service for any illegal or unauthorized purpose. Your use of our Service have to comply with all applicable laws and regulations;
  3. If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept these Terms on behalf of your company, and all references to "you" or "Customer" reference your company;
  4. You are not allowed to use offensive and abusive communication.
2. If you violate any of these rules, we may suspend or terminate your account.
Payment terms
1. The payment for Services shall be made up front according to the offered plans.
2. A valid credit card is required for paying accounts. All payments are processed by our payment processors Stripe or Paypal.
3. The payment period is one month when you order a monthly plan. Payment for the monthly plan can be settled by credit card or PayPal. We do not accept American Express cards, cash, payment checks or any other payment methods.
4. Prices do not include VAT or other taxes of any kind. We may modify or change our fees and pricing at any time.
Communications
1. You acknowledge and agree that Partnero may occasionally send you communications regarding your account or the Service via email.
2. Communication with Partnero must be conducted in the English language only. If you provide official letters or documents to Partnero, Partnero reserves the right to request that you translate them to the English language.
3. Communication between Partnero and the Customer shall be mutual, appropriate and respectful.
Accounts, passwords and security
1. You must be a registered user to access the Service.
2. You are solely responsible and liable for keeping your password secure. You are solely responsible and liable for any activity that occurs under your username.
3. You are solely responsible and liable for the uploaded content in the account while using our Services.
4. You are solely responsible and liable for the improper use of the Services. The Customer shall hold Partnero, its subsidiaries, affiliates, officers, partners and employees harmless and indemnify all damages, losses, etc. arising from the improper use of the Services.
5. Partnero reserves the right, at its sole discretion, to delete your disapproved account without notifying you.
6. Partnero reserves the right to access your account in order to provide support, review the account, manage settings, or test it to ensure the functionality and the features of Partnero Services.
7. If your free account is inactive for 60 (sixty) days or more, Partnero reserves the right to permanently delete your account with all its data and your content. In case Partnero decides to delete your account, you will be informed via email. You will then be given 30 days to export the data or reactivate your account before the account is permanently deleted.
Availability
1. Partnero do not guarantee that the Services will be accessible at any time or be without any errors or other technical issues. We cannot guarantee that the Services will meet all your expectations and give you the results desired.
Upgrading and Downgrading
1. You have the possibility to upgrade the current plan for additional Service fee.
2. If you downgrade, you will lose some certain features. Partnero is not responsible for any inconveniences or issues caused by downgrading.
Multiple account abuse
1. Creating multiple accounts with overlapping uses or to evade the permanent suspension of a separate account is strictly forbidden.
Limitation of Liability
1. In no event Partnero shall be liable or responsible in any way:
  1. in relation to the Service and use of and (or) expected results of the Services or differently in connection with this website, or for any indirect, special, incidental or consequential damages (including but not limited to loss of use, loss of profits, revenue, income or anticipated savings, business losses, loss of reputation or goodwill, loss of contracts or business relationships, or loss and/or corruption of information or data) whether in an action in contract, equity or otherwise, arising out of or in any way connected with the use of or inability to use this or the materials therein or resulting from unauthorized access to or alteration of data. We won’t be held liable for any delays or failure in performance of any part of the Service if it is prevented or delayed in performing those obligations by an event of force majeure circumstances;
  2. for relationships between the Customer and its Partners (Affiliates). Partnero contracts only with the Customers and is not liable for the relationships between Customer and its Affiliates.
Termination and Cancellation
1. The term of Service will continue for as long as you have a Partnero account or until you or we terminate it.
2. We reserve the right to terminate your account or limit your use of the Services at any time with or without cause. If we decide to terminate your account, you will receive termination notice with further instructions.
3. You also have the option of cancelling your account at any time without penalty. In the event of account cancellation, you will lose all data related to your account. You are solely responsible for properly cancelling your account.
4. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
5. We reserve the right to terminate our account if your account is inactive as per section 5.7 of these Terms.
Refunds
1. We provide a refund only if we terminate our Services to you without cause before the end of a year for which you have paid. There is no other circumstance in which you will be entitled to a refund from us. We do not provide refunds if your account is suspended because of violation of our Terms of Use or applicable laws. Please note, that we do not refund any unused or partially used plans (monthly or yearly) when you did not use or partially used the Services and/or forgot to cancel your plan. There will be no refunds or credits for partial periods of service, upgrade or downgrade refunds, or refunds for Service periods unused with an open account.
2. We reserve the right at our sole discretion to offer refunds in other situations. In any case, the refund can only be made within 30 days from the last transaction date.
Account Disputes
1. In the event of internal disputes involving Partnero accounts, you shall resolve the matter directly with the other party. You shall not request access to or information about an account that you do not have access to.
2. Partnero reserves the right to suspend any account associated with the dispute to protect the security and privacy of the data held within the account until the dispute is properly resolved. Please note that we will request a copy of the court decision or other legitimate document in order to suspend the account.
3. Partnero shall not investigate repetitive requests related to the account dispute unless a new significant basis is provided and/or there are convincing arguments that Partnero’s previous actions were incorrect.
Conditions
1. We may modify or terminate our services at anytime, for any reason, and without notice. We reserve the right to modify these ToU at any time without notice. Please review these ToU on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property or these ToU.
Intellectual property
1. Partnero claims no intellectual property rights over the content you upload to Partnero or other material you provide to the Partnero, or during the provision of the Services. You acknowledge that Partnero owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by international intellectual property laws.
2. You agree that you will not, directly or indirectly reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or copy know-how, reproduce, alter, modify, or create derivative works from the Service.
3. The Customer agrees that Partnero may use Customer’s name and (or) logo as part of a list of customers and may refer to Customer as a user of its Services in its advertising and marketing activities. If you don’t want to be mentioned, please contact us at hello@partnero.com.
Free trial
1. All new free accounts get a 30 free trial.
2. Once you upgrade to a paid plan, your free trial will end.
Privacy
1. At Partnero, protecting your privacy is very important. Please read our Privacy Policy, Security Statement and Cookie Policy to know more about how we process and protect personal data in accordance with good industry practice.
Data Processing Addendum
1. If you share with us any personal data, Data Processing Addendum is applied to you.
2. Data Processing Addendum is an integral part of ToU and can be found here.
Modifications, alterations, supplementations
1. Partnero reserves the right to modify, alter or supplement these Terms at any time. If we decide to change this document, we will post changes on this page. All changes are effective immediately upon posting and we suggest that you check these Terms periodically. If you continue using our Services, it means that you agree with the modifications hereof.
2. In case the amendment will be made, we will update these Terms and indicate the date that it was last modified.
3. Partnero reserves the right to change Service fees, including but not limited to monthly subscription plan fees. Service fees are the subject to change upon 30 (thirty) days notice published on our website.
4. Partnero reserves the right to at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Miscellaneous provision
1. These Terms shall be governed and construed in accordance with governing law and jurisdiction of the place of the Partnero entity.
2. These Terms will begin upon when you become our client and will continue unless terminated hereunder.
Refer a friend
1. All Partnero customers have a Refer-a-friend dashboard, allowing you to invite others to sign up for Partnero and get a designated credit.
2. When a new user visits Partnero website via your Refer a Friend link and signs up (within 30 days from the first visit) our system instantly identifies your referral. The user will get a designated credit immediately and you will be rewarded with a credit as soon as they upgrade.
3. Credits will automatically be applied when you buy or upgrade your Partnero plan. Up to 100% of the total cost can be covered by credits.
4. Credits cannot be exchanged for real money.

Last updated on June 20th, 2023